Support

Help & FAQ

Answers for clients and members working with Goodman & Co. Can't find what you need? Reach us any time. Details are at the bottom.

For clients

Working with Goodman & Co. on a project.

How does working with Goodman & Co. actually work?

We assemble a custom team of vetted independent practitioners around your project: senior talent without the agency overhead. You get one point of contact and a portal where you can see everything in one place.

What happens after I start a project?

We review your brief, scope the work, and send a proposal to your portal. Once you agree, we assemble the team and kick off. You'll see the project move through clear stages, from proposal to in progress to wrapping up.

Who will be on my team?

A curated group chosen specifically for your project, not whoever happens to be on a bench. You'll see your team in the portal once it's assembled.

How do I reach Goodman & Co.?

Use the Messages button in your portal to chat with us directly, or book a call. We usually reply within a day.

Why share my data?

The member relationship map (clients & connections) — what's visible to whom.

What does the collective see when I add a client?

The client's name (or a stealth alias if you hide it), its status, you as the Client Owner, and the story you write. It never sees contact details, financials, or contracts. Ideas and intros always route through you.

What does the collective see when I add a connection?

Only the door, never the person: company, level and function (like "VP · Marketing"), status, and you as the path holder. There is no field for the person's name, email, or phone anywhere — you know who it is; the system doesn't need to.

What happens when I import contacts?

The file is read in your browser and exactly two columns survive: company and job title (which maps to level and function). Names, emails, phones, and every other column are discarded before anything is stored. Everything defaults to private — only the rows you tick become shared paths, and untouched rows are deleted, not kept.

Does adding a relationship give me BD credit?

No — and that's deliberate. The map is transparency and etiquette, so we make business together instead of colliding. BD credit comes from bringing a project in, through the Refer & earn flow.

Can I remove something I shared?

Your paths are yours: you can remove them any time, and relationships you added can be edited by you. Ask the ops team if you need anything scrubbed entirely.

For members & talent

Being part of Goodman & Co.

How do I join Goodman & Co.?

Apply through the Join page. We review every application personally and reach out when there's a fit. Goodman & Co. is curated, so not every application becomes a membership right away.

How do projects come to me?

When a project matches your skills, we invite you. You can review the brief and the fee, then accept or decline. There's never an obligation to take something on.

What's an MOU?

A short, in-platform agreement for each project covering scope and fee. You accept it before work begins. No separate paperwork, no chasing signatures over email.

How and when do I get paid?

Once the client pays their invoice, Goodman & Co. releases your payout. You'll always see the amount and status on the project. No guessing.

Billing & payments

How does Goodman & Co. handle money?

Goodman & Co. collects payment from the client and distributes to the team. Everything is tracked in-platform so both sides can see where things stand.

How do clients pay?

Securely via Stripe. You'll receive an invoice link right in your portal. No wire instructions buried in an email thread.

When are members paid out?

After the client's invoice clears, the payout for that project is released to the team.

About Goodman & Co.

What is Goodman & Co.?

A curated team of senior independents, assembled into custom teams for ambitious work.

How is this different from an agency?

No bench, no overhead, no account-manager telephone game. Just the right senior people for your project, coordinated by Goodman & Co. and kept transparent for everyone involved.

Still need a hand?

Clients can message Goodman & Co. directly from the portal. Members can reach us from your dashboard. Or start something new below.