Challenge
Homeowners in affluent neighbourhoods run large, complex properties on no spare time. Finding trustworthy contractors, defining projects, and overseeing quality across a dozen trades is a job in itself, and no centralized, high-trust service existed to carry it.
Approach
Working with the founding team as product owner, we defined the MVP end to end: the concierge service model, project intake and requirements drafting, contractor sourcing and oversight flows, and competitive research across the home services landscape.
Results
A complete product requirements document and service blueprint for launch: what the concierge handles, how quality is guaranteed, and where the premium experience lives.
Impact
Oryx Home has a buildable definition of a white-glove service, a clear wedge in a fragmented market, and a product story its team can execute against.
More work
Proof, by project.
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